Tester complaint-agent desk

Turn testers into structured customer complaint agents.

Every tester should send BitePDF one useful report: the workflow, file type, device, expected result, actual result, screenshot, and whether the customer should be routed to checkout, access review, or human support.

Send users to 7-Day AccessEmail a tester report

Complaint missions

Ask testers to reproduce these exact customer complaints.

01 Failed export

Make an export fail gracefully

Try compression, merge, extract, or ZIP export with a normal file and a large file.

Was the result visible before checkout, and did the error say exactly what to do next?Open workflow
02 Mobile agent

Run a real back-and-forth chat

Ask the agent to compress, then redact, then rename, then explain the final download path.

Confirm the send button stays visible and messages do not collapse into one unreadable block.Open workflow
03 Sensitive file

Pretend this is legal or HR paperwork

Ask for redaction, password protection, and an export warning without emailing the real PDF.

Mark whether the app discourages unsafe document sharing and routes the issue to support-sensitive_document.Open workflow
04 School upload

Beat a strict portal limit

Use a thesis, resume, reimbursement form, or image-heavy packet and target 2 MB or 1 MB.

Confirm the app explains quality tradeoffs and the agent can suggest naming like studentID_name_date.pdf.Open workflow
05 Checkout friction

Test the conversion path

Preview a result, go to pricing, use BITEPDF100, then return to the prepared file.

Report unclear pricing, broken return state, missing receipt context, or failed Stripe redirect.Open workflow
06 Public-service access

Route a free or reviewed access case

Use government, school, nonprofit, immigration, visa, or urgent paperwork context.

Confirm the app sends users to support with deadline, workflow, and upload-limit fields.Open workflow

AgentMail routing

One inbox, clear labels, human guardrails.

support-failed_export

Download, export, checkout return, compression, or crash reports.

support-billing_refund

Refund, cancel, charge, invoice, subscription, or Stripe questions. Human review required.

support-sensitive_document

Redaction, legal, confidential, PII, passport, account number, or student number issues.

support-access_review

Government, school, nonprofit, public-service, or urgent paperwork access requests.

support-document_help

Compress, merge, extract, sign, OCR, password, PNG, PowerPoint, or file naming help.

support-unsubscribe

Suppression-list handling. No marketing reply should be sent automatically.

Promotion links

Keep referral links organized by use case.

Main apphttps://bitepdf.com/Use when someone has any PDF problem and needs the workspace first.7-day accesshttps://bitepdf.com/pricingUse when someone needs one urgent file or a small batch finished now.Compress to 2 MBhttps://bitepdf.com/compress-pdf-to-2mbUse for school, visa, upload portal, and form submission limits.Compress for emailhttps://bitepdf.com/compress-pdf-for-emailUse for photo-heavy PDFs, family documents, and email attachments.Resume compressionhttps://bitepdf.com/compress-resume-pdfUse for job portals and recruiter upload limits.Merge PDFshttps://bitepdf.com/merge-pdf-onlineUse for invoices, reimbursements, legal packets, and school submissions.Extract pageshttps://bitepdf.com/extract-pages-from-pdfUse when only a few pages from a long PDF are needed.File linkshttps://bitepdf.com/shareUse when an attachment is too large for email or chat.Supporthttps://bitepdf.com/supportUse when a tester or customer needs a tracked reply.

Report format

Use the same complaint script every time.

This keeps support searchable, helps AgentMail label the case, and gives the product owner the exact route to reproduce the defect.

Workflow tested:
Page or URL:
Device and browser:
File type and size:
Target result:
What happened:
Expected behavior:
Screenshot or short screen recording:
Severity: blocker / confusing / polish