Refund Policy

Simple rule

If BitePDF charged you and the paid export or paid workflow did not work, contact us within 7 days and we will review a refund. We want failed exports and accidental duplicate charges resolved quickly.

Usually refundable

• A paid export failed and no usable file was delivered.
• A duplicate checkout was charged by mistake.
• You were charged after canceling and can show the cancellation happened before renewal.

Usually not refundable

• The file was successfully downloaded or emailed and the service worked as shown.
• You changed your mind after using a paid export or subscription period.
• A file could not be compressed further because it was already optimized.

Subscriptions

You can cancel subscriptions through Stripe billing support. Cancellation stops future renewal; refunds for already-paid subscription periods are reviewed case by case.

How to request

Email pdfmail@agentmail.to with the account email, approximate payment time, and what failed. Do not include full sensitive PDFs unless we ask for a safe reproduction file.